Shipping & Return Policies:
Made-to-Order items will ship within the time frame noted on each item. Usually within 1-4 Weeks.
More Complicated and customized items take longer, and you will be notified in advance if any of your order requirements will delay completion significantly.
First Muslin: Once measurements are received/taken it normally takes 7-10 business days to complete a first muslin fitting garment for Custom Made Pants and 2-3 weeks for the first muslin on a Jacket. Full suits and Multiple pieces in an order take longer. During our busy season (Sept- Feb) time frame may be extended by 2 weeks.
Subsequent Muslins: Take 7-10 days in most cases except during our busy season.
- Pants average 1-2 fittings
- Jackets average 2-3 fittings
- Dresses and Tops – average 2-3 fittings
On Custom Made Items we work till the fit is perfect. However, once a pattern is started the design cannot be changed in any way that would substantially alter the pattern. Substantial changes to any design after the process is started will entail additional fees and time.
Mail Order: Completion and Shipping times on a fully Custom Made Item are dependent on the clients ability to provide their completed measurement chart, fulfill muslin fitting requirements and timely return of fitting materials. This is on top of the normal time in-person frame required. We also can work with you in person and via the mail which can shorten time frames required.
If you have a Specific delivery date in mind, always let us know. We always work to accommodate and will let you know if we can complete your item in the time frame required.
Online MTO Items ship via Insured USPS Priority Mail – (currently $8.95- $22.00) You can request another service, but must contact us to arrange.
Custom Made Items ship Via Insured USPS Priority Mail – You can request another service or we can ship via you own shipping account.
On average Insured Priority Shipping for Custom Made Items in the USA starts at $50.00
Exchange or Credit Only: On Made-to-Order items in stock leathers (Usually Black Italian Lamb) and in standard sizes. Any Item that has had any customization, alteration or specially requested leather is FINAL SALE.
Sale Items: Are Final Sale
All Custom Made items are FINAL SALE and deposits on custom made are not refundable once any work has started. If we have received a deposit and you change your mind within a 24 hours of receipt, we will refund the deposit less $250 to cover consultation time.
To Make a Return: You must contact us for an RA Number- any returned item must be in new, unworn condition and returned via an insured delivery method.