Shipping and Return Policies
Made-to-Order Shipping times:
Made-to-Order items will ship within the time frame noted on each item. Usually within 2-8 weeks, depending on the Style. This also allows the opportunity for limited customizations.
If any of your order requirements will delay completion significantly. You will be notified within 3 Business days. All Made-to-Order items are Final Sale unless otherwise specified.
These items ship within 2 business days.
Online Made-to-Order and Ready-to-ship items are shipped via USPS Priority Mail.
You can request another service, but you must contact us to arrange it.
Custom Made Items ship via Insured USPS Priority Mail – Cost varies according to Service requested. We can also ship via your own shipping account.
Bespoke/ Custom-Made Completion Times:
Initial Consultation: In-person, this takes between an hour and an hour and a half. Via mail /zoom etc. varies
First Muslin: Once measurements are in our hands, it usually takes 7-10 business days to complete a first muslin fitting garment for Custom Made Pants and 2-3 weeks for the first muslin on a Jacket. Full suits and Multiple pieces in an order take longer. During our busy season (Sept- Feb) time frame may be extended by two weeks.
Subsequent Muslins: Take 7-10 days in most cases except during our busy season.
- Pants average 1-2 fittings
- Jackets average 2-3 fittings
- Dresses and Tops – average 2-3 fittings
Once a project is started, the design cannot be changed. Changes to any design that requires additional pattern work after the process is started will entail additional fees and time.
Custom-Made via Mail Order: Completion and Shipping times on Custom Made Items ordered by Mail are based on the Custom-Made timeline.
However, mail orders are completely dependent on each client’s ability to provide their completed measurement chart, fulfill muslin fitting requirements, and their timely return of fitting materials. You must also allow for transit times back and forth to your location.
We do also work on a hybrid model ( part in-person & part via the mail) which can help shorten the time frame.
Exchange or Credit Only: On Made-to-Order items in stock leathers (Usually Black Italian Lamb) in standard sizes only. Any item that has had any customization, alteration, or specially requested leather is FINAL SALE.
Sale Items: Are Final Sale
All Custom Made items are FINAL SALE, and deposits on custom-made are not refundable once any work has started. If we have received a deposit and you change your mind within 24 hours of receipt, we will refund the deposit less $250 to cover consultation time.
To Make any Return: You must contact us for an RA Number- any returned item must be in new, unworn condition and returned via an insured delivery method at your cost.