Our Shop Policies

Appointments:

There is a consultation fee for all new custom clients. These are fully applied to your order when it is confirmed with a deposit, within 30 days.

In Person – Consultation Only : $95.00

In Person – Consultation, Measurements & Leather swatches based on your project needs:  $150.00

We respectfully request 24 hours notice for cancellation.

Carla can accommodate limited In-Person Consultations at the client’s own NYC location depending on the season. There is a fee for this concierge service.

Estimates:

We can’t estimate any project reliably based on simply “a Jacket”  or “a skirt”.  We are always happy to look at any reference ideas you may have.
We want to know we are on the same page as you and a 20 minute phone consultation costs nothing.
***Initial Estimates are good for up to 30 days. Exotic Estimates up to 10 Days.
***We can make no assurances whatsoever of price, material availability, or delivery time frame before receipt of 50% deposit.

Payment:

Custom Made requires a 50% deposit before any work is started. Balance is due on completion. Larger projects can be in paid in 3 installments.  The deposit and any Installment payments are Non-Refundable once any work has begun.

Any changes to the design or scope of a project once it is underway are subject to additional charges.

Client Provided Materials:

Are subject to our approval of their suitability for the desired project. We will not will not store or hold client materials.  A 50% deposit towards work must be received and projects must start immediately.  Storage fees of  2% pm of project estimate will apply otherwise, and cannot be applied to the project.  Any materials left on premises for more than 6 months will be considered abandoned.

Contracted Services:

Specialty services such as Embroidery, Laser Cutting, Printing, Artwork Vector Files, Set Up Charges, Etc. are not included in our in-house services.

Rush Orders:

Are subject to additional charges of 10-30% for Made-to-Order and 30%-50% on Custom Made.

Delivery:

If an item is required for a specific date please let us know when you contact us for an appointment. In order for us to complete any commission by a specific date, either in person or by mail order, the client must be able to fulfill all fitting obligations within the time frame we request. 

Completion:

If client is unable to accept delivery of a finished project on completion. The project balance is payable in full within 7 days of project completion.

We will hold a client’s finished & fully paid garment for up to 4 weeks.  Afterwards, storage fees will be applied.

If a project is upheld by clients schedule.  New completion and delivery date is subject to current workload commitments.

Specially ordered leathers, and exotics require additional time and delivery date cannot be specified/guaranteed before goods are in hand.

Responsibility:

Behrle NYC LLC assumes no responsibility for any materials or items that are left on the premises without required deposits and payments.

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